All touchpoints

19 sample touchpoints

ID	Touchpoints (19)	Audience / reach	Journey protection	Signals	Risk-and-impact result	Lifecycle	A11y maturity	A11y Support Lane	Active intervention	Next action
1	Careers website: ExternalCareers / External Careers / Candidate Web · TP-014	PublicHigh reach	Required journey; no alternate path	Historical riskDelivery timingHigh reach / no alt	CriticalProtected journey	Live	Fix	Funded	Accessibility audit / remediation in progress	Continue deep support through remediation
2	Careers website: InternalCareers / External Careers / Candidate Web · TP-015	InternalTargeted reach	Referral / role discovery	No elevated signal	Monitor	Live	Build	Baseline	None active	Complete triage context.
3	Careers app: ExternalDomain: Careers · External Careers · Application Experience · TP-016	Public + vendorHigh reach	Required journey; no alternate path	High reach / no altCross-team dependency	CriticalProtected journey	Live	Identify	Funded	Ownership clarification
4	Careers app: InternalDomain: Careers · Internal Careers · Internal Mobility · TP-017	InternalModerate reach	Explore internal opportunities	Inventory gap	Managed	Live	Identify	Baseline	None active	Capture ownership and journey context.
5	Core employee hubShared associate environment · TP-005	InternalEnterprise-wide	Required journey; no alternate path	High reach / no altShared-system impactHistorical risk	Critical	Live	Identify	Baseline	Redesign planned next FY
6	Workplace incident and claimsTP-006	InternalHigh-trust moment	Context-specific	Historical riskDelivery timing	High	In build	Build	Funded	New functionality
7	Time & attendance systemDomain: Global Time & Attendance · Required field workflow · TP-007	InternalHigh daily reach	Required journey; no alternate path	High reach / no altDelivery timing	High	Live	Identify	Funded	None active	Await team updates.
8	Payroll portalDomain: Pay & Benefits · Pay information and preferences · TP-008	InternalEnterprise-wide	Required journey	Historical risk	High	Live	Identify	Funded	None active	Retain risk watch and future trigger
9	AX Component LibrarySystem-level leverage · TP-009	InternalMultiple products	Not primary	Shared-system impactReusable patternHistorical risk	High	Live	Identify	Funded	Foundation stabilization and direction setting	Align priorities and ownership
10	Benefits portalDomain: Pay & Benefits · Benefits management · TP-010	InternalEnterprise-wide	Required journey	High reach / no altDelivery timing	Managed	Live	Identify	Funded	Enrollment support planning	Confirm change scope and design support.
11	Enterprise intranetDomain: Corporate Communications · Corporate communications · TP-011	InternalEnterprise-wide	Not primary	Shared-system impact	Managed	Live	Fix	Funded	Migration discovery	Plan support for navigation, content, and migration decisions.
12	Required workflow browserDomain: Field Operations · Associate task completion · TP-012	InternalField associates	Required journey; alternate route during pilot	Delivery timing	ManagedPilot-stage context	Live	Identify	Baseline	None active	Watch until pilot ends in FY27 Q4.
13	Store operations dashboardDomain: Field Operations · Field manager work · TP-013	InternalStore managers	Not primary	Delivery timing	Managed	Live	Identify	Baseline	Monthly release	Queue lightweight flow review
14	Safety check-in appDomain: Field Operations · Emergency support · TP-001	InternalEvent-driven use	Required journey	Delivery timing	Monitor	Proposed	Build	Baseline	None active
15	Mobile associate appDomain: Field Operations · Field task support · TP-002	InternalField associates	Not primary	Historical risk	High	Live	Identify	Baseline	Modernization planned	Target known critical workflow first
16	TotalCare dashboardDomain: Pay & Benefits · Benefits and wellness · TP-003	InternalModerate reach	Not primary	Reusable patternHistorical risk	Managed	Live	Build	Baseline	Dashboard enhancement
17	Learning management systemDomain: Learning & Development · Required training · TP-004	InternalEnterprise-wide	Required journey	Reusable pattern	Managed	Live	Identify	Baseline	None active	Keep baseline context visible; capture reusable-pattern evidence.
18	ServiceWowThird-party service management · TP-018	InternalEnterprise-wide	Not primary	Shared-system impact	Managed	Live	Identify	Baseline	Vendor / VPAT review	Route vendor gap to accountable owner
19	Associate scheduling kioskGlobal Time & Attendance · Draft · TP-019	InternalNot yet captured	Not yet captured	Not yet captured	Not assessed	Proposed	Not yet captured	Not assigned	None active	Complete triage context.

Risk-and-impact result: Critical is reserved for an essential, no-alternate-path journey with documented risk or an active intervention; High signals several elevated factors or a timely delivery window; Managed means visible risk with a bounded support route; Monitor means baseline coverage is appropriate. These are human assessment categories in this historical reconstruction.

Judgment remains explicit: the record retains the risk-and-impact result, then allows a separately documented portfolio-lead adjustment when new context changes the call. A leadership request to fund a touchpoint is captured separately in the support lane and funding rationale; it does not rewrite the risk-and-impact result.

Portfolio taxonomy: Initiative → Domain → Workstream → Project. A workstream is an organizational grouping, not a piece of remediation. The accessibility audit / remediation is an active intervention linked to Careers website: External; it does not create a duplicate touchpoint record.