Funded support plan
| # | Touchpoints (8) | Portfolio location | Active intervention | Support cue | A11y support decision | Next checkpoint |
|---|---|---|---|---|---|---|
| 1 | Careers website: ExternalPublic candidate journey | Domain: Careers · External Careers · Candidate Web | Accessibility audit / remediation in progress | Protected journey + active remediation | Deep support: design review, office hours, and flow-level guidance. | Remediation review |
| 2 | Careers app: ExternalApplication handoff | Domain: Careers · External Careers · Application Experience | Ownership clarification | Protected journey + cross-team dependency | Ownership decision | |
| 3 | AX Component LibrarySystem-level leverage | Foundations · Components · Shared patterns | Foundation stabilization and direction setting | Cross-product pattern benefit | Align priorities and ownership. | Alignment checkpoint |
| 4 | Workplace incident and claims | Associate Experience · Claims · Claims service | New functionality | Risk + timely feature window | Feature design review | |
| 5 | Time & attendance systemRequired daily workflow | Domain: Global Time & Attendance · Timekeeping | None active | Protected task-completion path | Await team updates. | Team update |
| 6 | Benefits portalEnrollment journey | Benefits & wellness · Enrollment · Benefits portal | Enrollment support planning | High reach + time-bound launch | Confirm change scope and design support. | Enrollment readiness |
| 7 | Payroll portalEnterprise-wide pay information | Pay & Benefits · Pay information and preferences | None active | High reach and historical risk | Retain risk watch; confirm the next delivery trigger. | Future change window |
| 8 | Enterprise intranetCorporate communications surface | Corporate communications | Migration discovery | Shared-system migration window | Plan support for navigation, content, and migration decisions. | Migration review |
Funded does not mean “fully fixed”: it means deeper support capacity is planned for that touchpoint. Assessment cue: the support cue summarizes touchpoint signals and current context; scope and checkpoint are confirmed by the portfolio lead.
Separate the concepts: support lane is a touchpoint field with the choices Baseline or Funded. An active intervention is a linked record only when there is current work to track, such as the Careers website accessibility audit / remediation. Workstream remains an organizational taxonomy field.