Essential journeys and no-alternate-path surfaces

Filter: essential or no alternate path

#	Touchpoints (9)	Essential journey	Alternate path	Reach / audience	Support posture	Risk rationale
1	Careers website: External	Find, evaluate, and begin applying for jobs.	No	Public candidate audienceHigh reach	Funded	Employment access and direct trust implications.
2	Core employee hub	Daily associate tasks and employee needs.	Limited	Enterprise-wide associate audience	Baseline	Protect critical paths while redesign planning is scheduled for next FY.
3	Required workflow browser	Required job-execution workflow.	YesPilot-stage route	Field associates	Baseline	Monitor the alternative route through the pilot; reassess at pilot end in FY27 Q4.
4	Payroll portal	Access pay information and preferences.	Yes	Enterprise-wide employee audience	Funded	High-trust employee moment with broad reach.
5	Time and attendance	Record required work time.	No	Hourly field associates	Funded	Task-completion requirement with frequent use.
6	Careers app: External	Complete the public application handoff.	No	Public + vendor audienceHigh reach	Funded	Required public journey with a cross-team dependency.
7	Benefits portal	Access benefits information and enrollment.	No	Enterprise-wide employee audience	Funded	High-reach, time-bound employee moment.
8	Safety check-in app	Confirm safety status during an activation event.	Limited	InternalEvent-driven reach	Baseline	Required event-driven journey; alternate channels need confirmation.
9	Learning management system	Complete required training.	Not yet captured	Enterprise-wide employee audience	Baseline	Required journey with reusable-pattern potential; deeper context remains open.

Operating principle: the lane can still vary with timing and capacity, but essential / no-alternate-path work never disappears from the portfolio decision surface. Assessment rationale: summarizes entered journey and signal data; people retain the lane decision.