Touchpoint record
Associate scheduling kiosk
TP-019 · Created: July 22, 2026
Initial information
Risk context
Portfolio links
A11y support decision
Risk override
Decision follow-through
Risk-and-impact result
Complete after journey, reach, alternate-path, and signal context are captured
Risk rationale
Document the context behind the risk-and-impact result
Final risk assessment
Use the risk-and-impact result unless an override is recorded
Active intervention
Read-only lookup from the linked intervention
Next action
Document after triage
Leverage note
Document when connected-surface or pattern context applies
Timing note
Document after delivery and capacity context is available