UX Design • Experience Quality Strategy • Cross-functional Leadership

I Build the Systems and Teams Behind Better Digital Experiences

I’m a hands-on UX designer and experience-quality strategist. I shape the experience itself, then build the systems, decision paths, and capability that help quality hold up as organizations grow.

I lead through clarity, practical support, shared ownership, and risk-based decisions.

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Selected Work

The work has two connected threads: hands-on product design, and experience-quality strategy that makes better decisions and inclusive practices scalable.

ACES Program Explorer Reframed program discovery around how students choose majors I designed an interest-based information architecture, validated it through lightweight research, and made the model configurable for a focused recruiting view.

Experience Quality Strategy: Building Inclusive Systems at Scale

Across one continuous strategy, I moved quality from specialist intervention to shared capability and clear decision infrastructure—growing from a 16-designer product group to an organization of 70+ designers and roughly 80 touchpoints.

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Strategy Case Studies

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How I Lead

Hands-on Product Design

Turning complex content and needs into clear interaction models, information architecture, and accessible behavior, then partnering with engineering to ship them.

Experience Quality Strategy

Designing the operating models, governance, and investment logic that help teams make sound quality decisions at scale.

Team Capability

Building practical capability through coaching, training, shared standards, and clear escalation paths so expertise can live within the teams doing the work.

Cross-functional Leadership

Aligning product, engineering, business, and leadership around shared decisions—from a program model spanning nine departments to portfolio-level risk strategy.

A Point of View on Experience Quality

High-quality experiences should not depend on a specialist catching every issue or a team reinventing the answer each time.

I treat accessibility as experience quality: a product expectation built into everyday decisions, standards, and ways of working. The practical work is making ownership clear, directing expert attention to real risk, and turning recurring problems into better systems and team capability.

The best systems make good work easier to do—and almost invisible when they work well.

About Melissa

I started in graphic design, where I learned how thoughtful communication and visual clarity shape people's experiences.

Over time my work expanded beyond designing interfaces into leading the systems behind them. Today I help organizations strengthen design quality, improve collaboration, build team capability, and create more sustainable ways of working. Accessibility is a major strength in that work, but it isn't the whole story. Whether I'm building training, governance frameworks, or operational processes, I'm motivated by the same goal: helping people do their best work and creating better experiences for the people they serve.

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Resume

View experience, leadership work, certifications, and professional background.

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