Associate Experience A11y Support

Shows where support is funded, where baseline applies, and what may shape the next decision.

Portfolio composition

Touchpoints

80Total

A11y support capacity

8Funded

72Baseline

Every touchpoint has a support lane.

Watchlist

10Touchpoints

10 of 80 touchpoints

Decision signals

These signals can overlap. They help leaders see where support may need a closer look.

Indicators, not status

Public-facingExternal audience

Essential journeysProtected in planning

No alternate pathNo practical workaround

Upcoming redesignPlan before change starts

Audience reach

14High

29Med

37Low

Planned funded work (8)

Funding is a support commitment, not a risk score.

The plan draws from a shared support budget, allocated across priority work rather than assigned as a fixed amount to each touchpoint. Carryover work stays in the plan when funding continues. New touchpoints join once their support lane is funded.

3FY25 carryover

5FY26 budget

Touchpoint	Current support context	Planning treatment
Careers website: ExternalPublic-facing, essential journey	Accessibility audit / remediation in progress	FY25 carryover
Time & attendance systemEssential journey	On hold pending team updates	FY25 carryover
AX Component LibraryShared-system leverage	Foundation stabilization and direction setting	FY25 carryover
Workplace incident and claimsEssential journey	New functionality	FY26 budget
Careers app: ExternalPublic-facing, essential journey	Ownership clarification	FY26 budget
Benefits portalEssential journey	Enrollment support planning	FY26 budget
Payroll portalEssential journey	Risk watch; future change trigger	FY26 budget
Enterprise intranetShared-system leverage	Migration discovery	FY26 budget

Watchlist (10)

Touchpoints to revisit as roadmaps develop or support needs change.

10 watchlist touchpoints

They need a follow-up decision about funding, timing, or escalation. They may be funded or baseline. As roadmaps and accessibility needs become clearer, a touchpoint can move into a more supported model.

Leadership actions

Questions this view is meant to surface.

Decide what happens next for the watchlist.

Review the 10 touchpoints for a funding, timing, or escalation decision.

Plan support before change starts.

Use the 6 upcoming redesigns and FY26 budget work to bring support in earlier.

Use essential journeys to guide tradeoffs.

Keep the 24 essential journeys visible when funding or timing choices compete.